Privacy Policy

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for your personal information is:

We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, technologies, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after any modifications constitutes acceptance of the updated Privacy Policy.

We collect information that you provide directly to us, information collected automatically, and information received from third parties where necessary to provide our Services.

Information You Provide

Contact Information

• Full name
• Email address
• Telephone number (if provided)

Account Information

• Username
• Roblox username
• Account credentials (where applicable)

Transaction Information

• Products and services purchased
• Order history
• Payment confirmations
• Billing information

Communications

When you contact us, we may collect:

• Emails
• Support tickets
• Live chat communications
• Screenshots and attachments
• Any information voluntarily provided by you

Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Language settings
• Website activity
• Referring URLs
• Session information
• Website usage analytics

This information helps us improve our Services, maintain security, and detect fraud.

We use cookies, pixels, and similar technologies to:

• Operate our website.
• Remember user preferences.
• Improve website functionality.
• Analyze traffic and performance.
• Prevent fraud and abuse.
• Enhance user experience.

You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features of our Services.

Where UK GDPR applies, we process personal information under one or more of the following legal bases:

Performance of a Contract

Processing necessary to:

• Process purchases.
• Deliver products and services.
• Manage user accounts.
• Provide customer support.

Legitimate Interests

Processing necessary for:

• Fraud prevention.
• Security monitoring.
• Service improvements.
• Analytics and business operations.

Legal Obligations

Processing necessary to:

• Comply with applicable laws.
• Respond to lawful requests from authorities.
• Meet tax and accounting requirements.

Consent

Where required by law, we process information based on your consent, which may be withdrawn at any time.

Where permitted by law, we may send promotional emails regarding:

• New products.
• Discounts and promotions.
• Service updates.
• Company announcements.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in such communications.

To protect our platform and users, we may process information for:

• Identity verification.
• Payment verification.
• Chargeback investigations.
• Account ownership verification.
• Fraud detection and prevention.
• Security monitoring.

Orders identified as high-risk may be subject to additional verification procedures.

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our Services, including:

Service Providers

• Payment processors
• Website hosting providers
• Cloud infrastructure providers
• Customer support software providers
• Analytics providers

Legal Requirements

We may disclose information where required to:

• Comply with legal obligations.
• Respond to lawful government requests.
• Protect our legal rights.
• Investigate fraud or unlawful activity.

Business Transfers

If Vantara Digital Ltd undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Your personal information may be processed or stored in countries outside your country of residence.

Where personal information is transferred internationally, we take appropriate safeguards to ensure adequate protection in accordance with applicable data protection laws.

We retain personal information only for as long as reasonably necessary to:

• Provide Services.
• Fulfill contractual obligations.
• Resolve disputes.
• Enforce agreements.
• Comply with legal obligations.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Depending on your location and applicable law, you may have the following rights:

• Right to access your personal information.
• Right to correct inaccurate information.
• Right to request deletion of personal information.
• Right to restrict processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent.
• Right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the details below.

If you are located in the United Kingdom, you may submit complaints to the:

We encourage users to contact us first so we can attempt to resolve any concerns directly.

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years old. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Parents or guardians who believe a child has provided personal information may contact us to request deletion.

Bloxoro and Vantara Digital Ltd are independent entities and are not affiliated with, endorsed by, sponsored by, or approved by Roblox Corporation.

Any Roblox usernames, account identifiers, or game-related information collected are used solely for order fulfillment, customer support, fraud prevention, and service delivery.

All Roblox trademarks, names, logos, and related intellectual property belong to Roblox Corporation and their respective owners.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of data transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.